Terms of Use

1. Service Description

Mansaro provides a subscription-based software platform that allows restaurants and food businesses to:

• Create and manage menus
• Take and manage customer orders
• Customise appearance and settings
• Manage order data and business operations

The Software is provided as a tool only. Mansaro does not operate, manage, or participate in the Client’s business activities.

2. Ownership and Control

The Client has full control over:

• Menu content
• Order handling
• Customer data
• Payment methods
• Business decisions
• Data deletion and modification

Mansaro does not interfere with or supervise how the Software is used.

The Client is solely responsible for all actions taken using the Software.

3. Payments and Financial Transactions

The Software does not process card payments directly.

Clients may use any third-party payment provider or card machine of their choosing.

Mansaro:

• Is not a payment processor
• Does not store card details
• Is not responsible for failed payments, chargebacks, fraud, or disputes
• Has no involvement in financial transactions between the Client and their customers

All payment compliance (including PCI-DSS or local regulations) is the Client’s responsibility.

4. Client Responsibilities

The Client agrees that they are fully responsible for:

• Compliance with all applicable laws and regulations
• Data protection and customer privacy
• Tax obligations
• Food safety and business licensing
• Accuracy of menu items and prices
• Handling customer complaints and disputes
• Secure use of the Software

The Client must ensure lawful use of the Software at all times.

5. Data and Privacy Responsibility

Mansaro provides the Software platform only.

The Client is the data controller for any customer data collected through the Software.

The Client is solely responsible for:

• Obtaining customer consent
• Protecting customer data
• Complying with GDPR and applicable privacy laws
• Managing data retention and deletion

Mansaro is not responsible for any misuse, loss, or breach of Client or customer data caused by the Client’s actions or third-party services.

6. Limitation of Liability

To the maximum extent permitted by law, Mansaro shall not be liable for:

• Business losses
• Loss of profits
• Loss of data
• Customer disputes
• Payment disputes
• Regulatory penalties
• Service interruptions
• System misuse
• Third-party service failures
• Any indirect or consequential damages

The Software is provided “as is” without warranties of any kind.

7. Indemnification

The Client agrees to indemnify and hold harmless Mansaro from any claims, damages, losses, or legal proceedings arising from:

• Use of the Software
• Business operations
• Customer disputes
• Data breaches
• Legal non-compliance
• Payment issues
• Misuse of the Software

8. Subscription and Fees

The Software is provided on a monthly rental/subscription basis.

Failure to pay may result in suspension or termination of access.

No refunds are provided unless required by law.

9. Termination

Mansaro reserves the right to suspend or terminate access if:

• These Terms are violated
• Illegal activity is detected
• Payment is not received

Clients may terminate their subscription at any time by cancelling their plan.

Upon termination, access to the Software may be removed and data may be deleted.

10. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, or agency relationship between Mansaro and the Client.

The Client operates independently and at their own risk.

11. Modifications to the Software

Mansaro may update or modify the Software at any time to improve performance or security.

We do not guarantee uninterrupted availability.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United Kingdom.

Any disputes shall be subject to the exclusive jurisdiction of the UK courts.